Job dispatch that tells customers exactly when you’re coming
Doorstep is a job dispatch app I built for tradespeople and property maintenance teams. No more asking customers to wait in from nine to five.
What it’s worth
Fewer calls. Fewer wasted trips. More time on the tools.
Tells the customer exactly when you’re coming. The engineer sets off, the customer gets a time and a live tracker. No phone call needed.
Messages typed by hand. Every text to the customer, from the first arrival time to the review request, is sent automatically.
Move the sliders to match a team like yours and see roughly what this kind of app could give back, and how quickly it pays for itself.
The problem
“We’ll be there sometime between nine and five.”
That’s how most home visits are still booked. The customer waits in all day, or takes half a day off for an AM or PM slot. They ring to ask where the engineer is, and the engineer has to pull over to answer. If the customer pops out, the trip is wasted, and the owner is left guessing who is where.
The usual way
Customers wait, engineers get interrupted
- “Between 9 and 5” or “AM or PM”Someone waits in all day, or loses half a day’s work
- “Where are you?” callsEngineers stop mid-job or mid-drive to answer
- Wasted visitsNobody in, so the slot and the travel are lost
- The owner is guessingTexts, calls and a diary to piece the day together
With Doorstep
The customer knows, the owner sees
- An exact arrival timeA text with the time as soon as the engineer sets off
- A live tracker in the messageCustomers watch the minutes count down, no calls needed
- Running late? One tapThe customer gets a new time straight away
- A live view for the ownerMap, schedule and activity for the whole team
One job, start to finish
The engineer taps. Everyone else is told.
Everything the engineer does updates the customer and the office automatically. Nobody types a message.
The customer is booked in
They get a confirmation with their arrival window, and a promise: a text when the engineer is on the way.
The engineer taps Start journey
One tap sends them to the door. The address opens in their maps app and the customer is told straight away.
The customer sees the exact time
An arrival time and a live tracker, by text. No app to install and no phone call needed.
Running late? One tap
A new arrival time goes to the customer immediately, with an apology written in plain English.
Job done, review requested
A thank-you, a job summary by email and a link to rate the visit, all sent without anyone lifting a finger.
The live map, the day’s schedule and an activity log fill in as it happens, for every engineer on the road.
What it means for a business
Built around how your team already works
Customers stop waiting in
An exact time beats a vague window. People can plan their day, and they leave better reviews.
The phone stops ringing
Customers get answers without calling, and engineers can carry on with the job.
You see the day, live
Know who is where and who is running late, without chasing anyone.
Ready to get started?
Let’s talk about the app your team needs.
Tell me a little about your business and you’ll hear back from me personally, with clear next steps.
Get in touch →